FAQ

Frequently Asked Questions

PLEASE CONTACT CASSIELOUISEDESIGNS@GMAIL.COM IF YOU CAN'T FIND AN ANSWER BELOW!

How much is shipping?

From mid-July 2021 all orders will be shipped via Australia Post at a flat rate of $10 for orders under $100 and FREE shipping for orders $100+ shipped within Australia.

All International orders are shipped at a flat rate of $25.

More information is available HERE

 

How long will it take for my order to arrive?

Orders will be processed and sent within 7 business days of purchase

Refer to our Shipping Policy for more details

 

Can I order a different size bracelet?

Yes! All CLD bracelets are made to standard extra small size with an inner circumference of 16cm which will comfortably fit a wrist of 13cm - 17cm circumference but this can be resized to suit your wrist by adding a bracelet resize to your order.

Please remember to specify your wrist size in the notes section in your cart.

Bracelet resize available HERE

 

Do you offer custom designs?

Yes I do!  Depending on the design brief most custom designs can be created using crystals that feature in current CLD collections.

Please contact Cassie to discuss your custom design request!

 

Where are CLD products made?

In Australia YAY! All Cassie Louise Designs bracelets, necklaces and earrings are handmade by Cassie herself in her home studio on the Mornington Peninsula VIC, using the highest quality crystal and gemstone beads, charms and metal components sourced from around the world.